What Our Customers Say

Comments, complaints and compliments. We really appreciate all the feedback we get from our customers. Our business grows by recommendation, we value your referral to friends, family or business colleagues who would benefit from our great products and service.

Please help us to maintain and improve our service by offering us your feedback.

Don't take our word for it! Read what our customers say about us:  

We have some awesome Trade Me Feedback too!

"Excellent product, great service, couldn't have asked for better service and communication. I'm one very happy customer!"

- Julian P, Hawera  

 "Great item!! Really happy, would definitely recommend!"

- Cecilia, Palmerston North  

These guys are really great to buy from, the service is the best you can get. I have put my parents on to them and they thought the same as me. If only everyone was like that. great job. 

- Mark, Christchurch

Wow!!!! Thank you thank you sooo much direct2you for such a quick service!!! I was so impressed to find the Kent fireplace parts I had ordered on Saturday at my door today!!!! Awesome stuff!!!! will definitely be telling all my friends about you guys!!!!!  

- Carmen, Hamilton  Kent Fire Bricks & Baffle

Fantastic product the Chama's are exactly what we wanted very prompt helpful emails very quick delivery wouldn't hesitate to use again great trader thanks Alan

 - Steve, Lower Hutt  Gas Fire Table

Delivery was quick, very impressed! My wood lasts twice as long when used in conjunction with these logs and the heat output is incredible! 

 - Vanessa, Christchurch  Eco Firewood

Just installed an ETHOS Genesis, fired it up in just in time for the first southerly buster for the Winter - FANTASTIC - warmer than our previous log-fire and burning half the amount of wood

 - Sam, Christchurch: Ethos Genesis Woodfire 

Excellent all round! Next day delivery - awesome! Thanks again.

 - Daniel, Nelson 

Excellent , many thanks for the brilliant product and speedy delivery. AAA ++++ 

C

BBQ turned up late yesterday, easy to put together as promised and cook very well. Thanks for the easy purchase

- Bob, Rangiora: Centurion BBQ

Thank you for remaining open so that I could get the replacement baffle that I broke while cleaning my flue. Thank you also for the friendly advice that came with it.  

- Louis, Christchurch: Ethos Fire Spare Parts

 thanks for your great service Alan, part arrived OK and fits fine

 - John, Renwick - Kent Fire Baffle

Thanks for your prompt and efficient service the bricks arrived today  cheers

 - Terry, Greytown - Fire Bricks 

Thank you sending the fan through so quick. It is good to see the new sticker! and the t-shirt is pretty funny – will be passing that on to my husband though. You have been awesome to deal with and I really appreciate everything working out so well.

 - Claire, Alexandra - Hot Air Circulation Fan 

Logburners very good - great heat output and excellent control of wood consumption. Cheers

 - Ross, Temuka - 2 x Ethos Aquos wood fires 

All our testimonials are verifiable from feedback received and letters and emails sent to us!